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When negotiating in high-stakes, high-risk (“extreme”) situations with suppliers, the tendency is to act quickly and forcefully. Yet acting in haste to take charge and look in control often leads...

ANA fielded a survey in December 2012/January 2013 to better understand the metrics used to measure the success/ contribution of the marketing procurement organization.

The survey focused...

Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address...

The Vantage Playbook for Improving Troubled Outsourcing Relationships offers practical step-by-step advice on how you and your organization can work with your customer or service provider to...

Use this tool to help diagnose and remediate troubled outsourcing relationships.