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ANA fielded a survey in December 2012/January 2013 to better understand the metrics used to measure the success/ contribution of the marketing procurement organization.

The survey focused...

Original Source:  Everest Group

"One prediction I have made about the future of service delivery automation (SDA) is that increasingly enterprise software will have the technology embedded...

Everest Group’s Location Spotlight reports provide an insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The...

Traditionally, a key objective for enterprises was to achieve significant cost efficiencies by partnering with service providers. However, with labor arbitrage benefits flatlining and customer...

In recent years, technology has evolved exponentially to offer hitherto unimaginable opportunities. The accelerating pace of change makes innovation far more accessible and scalable. At the heart...

Today’s workforce is undergoing significant change, with an increasing number of people choosing to work as contingent workers. This contingent workforce goes well beyond low-skilled labor,...

"Digital transformation has become a necessity for firms to survive in this era of disruptive business models and rapidly changing markets. Undoubtedly, Service Delivery Automation (SDA) solutions...

Everest Group’s Service Provider Snapshots provide a holistic, fact-based view of leading service providers across dimensions such as financial performance, industry presence, geographic spread,...

Everest Group’s Service Provider Snapshots provide a holistic, fact-based view of leading service providers across dimensions such as financial performance, industry presence, geographic spread,...