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Ensures Supplier Performance Reviews are comprehensive and organized.

Objectives for supplier relationship management.

The little things, those individually small expenses that really add up are important, especially when aggregated across the whole company.

Matrix to assess various types of risk as it pertains to service providers.

This diagram illustrates a governance structure which will help ensure outcomes are aligned with expectations and business requirements.

Definitions of third-party relationships.

A complete guide on the benchmarking process, including how, when and why to use it.

An effective SLA balances the unfortunate incentive for a provider, in a fixed price arrangement, to increase its profits by cutting service quality.

Twelve key steps for outsourcing customers whose top priority is reducing costs.

Use this planning guide prior to conducting negotiations with vendors.

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