Browse the SRC




Search within: Entire SIG Website
  


A brief overview of Total Cost of Ownership (TCO).

Original Source:  Journal of Supply Chain Management: 44 No. 2

"This article examines outsourcing from the transaction cost economics (TCE) perspective. The transaction is made the basic...

Original Source:  EOI Escuela de Orgaization Industrail

Everest Group’s Location Spotlight reports provide an insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The...

In today’s digital transformational world, the pace of change is ever increasing. The responsibility being pushed onto IT’s shoulders is changing to be more than just keeping the computers running...

This is a real-world example of an SRM program organizational structure.

Latin American countries are no longer just mere providers of basic back-office business process support. From providing complex technical support to healthcare solutions, these countries are...

 A study undertaken by the Online Marketing Institute found that most businesses consider digital marketing an important part of their business, yet only 8% feel that their teams had enough skills...

The recent deluge of rhetoric, EOs and potential regulatory changes to the US Immigration policies and enforcement have put the whole IT Sourcing industry in a turmoil. These policy shifts and H1B...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...

Pages