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Everest Group’s Location Spotlight reports provide an insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The...

COVID-19 has sparked the worst global economic crisis since the Great Depression. Governments are now reopening their economies, but a full return to normalcy may not come any time soon. Faced...

Despite being a year of rough waters for most industries, global delivery locations and delivery center set-ups saw trends of growth throughout 2020.

In this webinar deck and replay,...

While online platforms have contributed to a more connected world, they have been riddled with increasing concerns over user safety. Content that is not moderated could have significant...

In this viewpoint, Everest Group studies the outsourced risk management landscape, with a focus on supply base / location risks and service provider risks. We outline the factors necessary to...