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When negotiating in high-stakes, high-risk (“extreme”) situations with suppliers, the tendency is to act quickly and forcefully. Yet acting in haste to take charge and look in control often leads...

Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address...

Use this tool to help diagnose and remediate troubled outsourcing relationships.

Use this handy workbook as a tool to determine the benefits (or lack of) credit terms or payment term discounts.

Emerging from the worst economic conditions in decades, many organizations are redefining the way they do business. Increasing pressure to deliver value in new ways is changing sourcing in...