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Companies are more concerned than ever about the reputations of the third parties that source, manufacture, transport, distribute, market and sell their products around the world. When assessing...

Scope is challenging to manage in most professional service arrangements. Lengthy contracts and complex services involving multiple people make boundaries unclear, and the way scope negotiations...

Managing performance in an outsourcing relationship requires determining first how to define and then assess and monitor performance, how to promote exceptional performance, and how to address...

Evolving Relationship Management Practices, 2010 Edition

In 2009-2010, together with the Outsourcing Institute, we took another look at what is happening in the industry when it...

This article shines a spotlight on leadership lessons from the military demonstrating how US soldiers have learned to manage high-risk, high-stakes situations.

With greater automation, companies have gotten better at applying and integrating technology into business processes, helping to fuel further growth in the outsourcing industry. As the industry...

This information sheet provides an overview of information governance, include the important reasons for implementing a records and information management program (RIM).

The recently published OCC Risk Management Guidance and Federal Reserve Guidance on Managing Outsourcing Risk renew and enhance the management of potential risks arising from the use of third...

Keep the value attached to your contracts – why are purchasers and suppliers so often disappointed by the results of strategic sourcing, and how can they stop the value leaking out of their hard-...

Presentation discussing survey results about offshoring.

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