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Mitigate the Risks of “Shadow” IT Organizations with a Roadmap for Sourcing Integration

The role of the chief information officer (CIO) — and consequently the role of the information technology (IT) department as a whole — has changed significantly in recent years, especially as the...

According to ISG research, companies lose between 5 and 30 percent of the
expected value of their outsourcing relationship through ineffective governance.
A significant portion of this...

Over the past few years, the concept of insourcing or bringing work back into the US from offshore has received some pretty extensive media coverage. The concept has a strong emotional appeal,...

The United States is becoming an attractive sourcing location for IT and business services, but how viable is it, and what needs to occur to see more services evolve in Uncle Sam's backyard,...

The United States is becoming an attractive sourcing location for IT and business services, but how viable is it, and what needs to occur to see more services evolve in Uncle Sam’s backyard,...

A summary of responses received for this Peer2Peer inquiry is available below.

Original Inquiry

1. Who implemented your current member portal? Did you in-source or...

From the 2012 Emerging Markets Research Group Summit, a presentation from Wipro on ITO-BPO integration,...

From the 2012 Emerging Markets Research Group Summit, Logica and Oracle describe transformational BPO, including...

Effective use of scorecards to manage legal process outsourcing arrangements

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