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Use this handy workbook as a tool to determine the benefits (or lack of) credit terms or payment term discounts.

A legal perspective on IT issues and concerns when outsourcing.

A presentation covering the ladder of commitment and how to build trust among sourcing and outsourcing partnerships.

This is an overview of Knowledge Process Outsourcing.

This presentation covers the commitment to Call Quality: Role of Call
Monitoring, An Overview of Speech Analytics, Using Call Centers to Improve Results:
The Role of Quality Assurance...

Industry Staffing Challenges

- Today's Employment Demographics and Staffing Forecasts

- What This Means for Sourcing/Outsourcing Organizations

- Key Steps for...

Process improvement drives opportunity, this presentation is about recap of the Regions journey about its people, process, risk and technology, Case study on LOB engagement, benefits and results...

Why Benchmarking doesn't apply to Outsourcing (Example: IT Outsourcing).

SunGard Data Systems, Inc. | Alsbridge, Inc.

SunGard Financial Systems had continued to expand its EMEA and Asia/Pacific operations through strategic acquisitions and was...