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Five quick adjustments to consider making to your sourcing agreements.

An effective SLA balances the unfortunate incentive for a provider, in a fixed price arrangement, to increase its profits by cutting service quality.

Twelve key steps for outsourcing customers whose top priority is reducing costs.

Topics:

  • Journey Begins
    • Current Environment
    • Merger Impact
    • Culture
  • Moving Down the Road
    • Talent Assessment & Realignment
    • ...