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When negotiating in high-stakes, high-risk (“extreme”) situations with suppliers, the tendency is to act quickly and forcefully. Yet acting in haste to take charge and look in control often leads...

The Vantage Playbook for Improving Troubled Outsourcing Relationships offers practical step-by-step advice on how you and your organization can work with your customer or service provider to...

Use this tool to help diagnose and remediate troubled outsourcing relationships.

While creating a strategic sourcing structure, companies should design for maximum benefit. During this design phase, one should consider the company size, resources and organizational needs in...

Topics:

  • Journey Begins
    • Current Environment
    • Merger Impact
    • Culture
  • Moving Down the Road
    • Talent Assessment & Realignment
    • ...

By Kunal Kant (Senior Category Manager), Bhawna Bhatia (Associate Consultant), Infosys BPO Ltd.

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