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While creating a strategic sourcing structure, companies should design for maximum benefit. During this design phase, one should consider the company size, resources and organizational needs in...

Five quick adjustments to consider making to your sourcing agreements.

An effective SLA balances the unfortunate incentive for a provider, in a fixed price arrangement, to increase its profits by cutting service quality.

Twelve key steps for outsourcing customers whose top priority is reducing costs.

Topics:

  • Journey Begins
    • Current Environment
    • Merger Impact
    • Culture
  • Moving Down the Road
    • Talent Assessment & Realignment
    • ...

By Kunal Kant (Senior Category Manager), Bhawna Bhatia (Associate Consultant), Infosys BPO Ltd.

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