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According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

While creating a strategic sourcing structure, companies should design for maximum benefit. During this design phase, one should consider the company size, resources and organizational needs in...

By Kunal Kant (Senior Category Manager), Bhawna Bhatia (Associate Consultant), Infosys BPO Ltd.

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