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Wanda R. Lopuch, Ph.D., Chair of the Board, Global Sourcing Council ...

How do you keep up with the fast-paced growth of your company? To make the most out of the resources you have, automation is critical. However, you can’t automate everything (yet) so you also need...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...