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The New IT Global Sourcing Playbook

R. Arun Kumar, Sr. Vice President, Global...
Fourteen Keys to Outsourcing Governance Success - Food for thought for contract renegotiation

Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...
Enhancing Your Customer Strategy with Workforce Optimization

Bhupendra Gupta, SVP – Business Transformation Office and
Manish Saxena, VP, Head of Workforce Management, Firstsource Solutions 

...
Automation: an Outsourcing Game-Changer

Thomas Young, Partner, ISG ...
Mastering Relationship Remediation

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...
Is the RFP Dead? Emerging Approaches to Innovative Outsourcing Contracts Presented by ISG (PDF file)

This presentation reviews emerging trends for outsourcing RFPs.