Browse the SRC




Search within: Entire SIG Website
  


Amanda DeCook, Senior Sourcing Analyst, A.T. Kearney...

Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Stacy Sifleet, Analytics Manager
Carrie Ericson, Vice President, Procurement & Analytic Solutions
A.T. Kearney

Organizations really need procurement in...

Thomas Young, Partner, ISG ...

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...

Request for Solution (RFS) is an emerging outsourcing practice that uses a creative solution-based market approach as an alternative to a standard Request for Proposal (RFP). This allows a...

The power of supply or demand has a systemic effect on Procurement operations as well as supplier agreements and relationships. The recent volatility in commodity prices is a true testament to the...