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Amanda DeCook, Senior Sourcing Analyst, A.T. Kearney...

Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Stacy Sifleet, Analytics Manager
Carrie Ericson, Vice President, Procurement & Analytic Solutions
A.T. Kearney

Organizations really need procurement in...

Clyde Dornier, Head of Global Sourcing & Procurement at Visa, Inc.
Ian Williams, Regional Head of Global Sourcing & Procurement (CEMEA)
Visa, Inc.
...

Thomas Young, Partner, ISG ...

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...