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Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

Diptarup Chakraborti, AVP, Marketing, Zycus

CPOs must adapt, update and align their procurement strategy and initiatives in line with the evolving digital age.

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Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Thomas Young, Partner, ISG ...

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...

Diptarup Chakraborti, Vice-President, Marketing, Zycus

It is no coincidence that transformation of procurement from tactical processor of POs into corporate strategic...