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Kate Vitasek, Faculty, University of Tennessee, SIG University ...

Kate Vitasek, University of Tennessee ...

Kate Vitasek, Author and Educator, University of Tennessee ...

Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

Kate Vitasek, Author, Educator and Business Consultant, University of Tennessee

It is pretty much a given that no other subject gets as much attention when two companies...

Kate Vitasek, Faculty, University of Tennessee Graduate and Executive Education

At some point a buyer and supplier must discuss pricing; it might not be the first thing...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Thomas Young, Partner, ISG ...

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...