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Sandeep Suresh, Head- Research, Neo Group ...

Linda Tuck Chapman, CPO Emeritus & President, ONTALA Performance Solutions Ltd. ...

Dustin Burgess, Vice President, Strategy - Analytics - Metrics, PRO Unlimited ...

Pat Mitchell is President of P. D. Mitchell Inc., a Procurement Consulting Practice, and Sr. Advisor, McKinsey & Company, Consumer Operations - Procurement...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...