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Nearshore Executive Alliance (NEA) and Sourcing Industry Group (SIG) ...

R. Arun Kumar, Sr. Vice President, Global...

Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

This presentation explores the use and terms of typical Managed Print Services RFP.

In the print services business, 2009 saw the rise of Managed Print Services (MPS). Most service providers announced new or improved MPS offerings. This article discusses what MPS is, how it...

This video provides an excellent overview of supply chain management risk and includes such learning objectives as; the critical nature of supply chains today, sources of risk for modern supply...

 A study undertaken by the Online Marketing Institute found that most businesses consider digital marketing an important part of their business, yet only 8% feel that their teams had enough skills...

Ted Ardelean, Director, R&D and Marketing, Canon Business Process Services ...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Thomas Young, Partner, ISG ...

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