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Nearshore Executive Alliance (NEA) and Sourcing Industry Group (SIG) ...

R. Arun Kumar, Sr. Vice President, Global...

Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

This presentation explores the use and terms of typical Managed Print Services RFP.

In the print services business, 2009 saw the rise of Managed Print Services (MPS). Most service providers announced new or improved MPS offerings. This article discusses what MPS is, how it...

This video provides an excellent overview of supply chain management risk and includes such learning objectives as; the critical nature of supply chains today, sources of risk for modern supply...

Ted Ardelean, Director, R&D and Marketing, Canon Business Process Services ...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Thomas Young, Partner, ISG ...

Cynthia Hollandsworth Batty, Director, ISG

During an amusing “debate” at a 2012 SIG conference on whether outsourcing was dead, or here to stay, a panel member defined...

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