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Social media is a big opportunity and an even bigger threat. If you want to survive, adapt and grow, it is time to start listening to the social media conversation, understanding what your...

Capgemini surveyed 16,000 digital shoppers across 16 developing and mature markets. 60% of respondents expect the convergence of retail channels to be the norm by 2014. Yet more than half of...

In the face of falling demand, increasing competition from overseas and raw material prices creeping upwards, executives look for ways to reduce the cost base without reducing quality, and retain...

From a recent PRONicaragua event - Learn best practices in nearshoring, including ground level...

The cost base for Procurement Outsourcing is fundamentally different and significantly larger than most other BPO segments. The primary component of the PO coast base typically includes non-core...