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Social media is a big opportunity and an even bigger threat. If you want to survive, adapt and grow, it is time to start listening to the social media conversation, understanding what your...

Capgemini surveyed 16,000 digital shoppers across 16 developing and mature markets. 60% of respondents expect the convergence of retail channels to be the norm by 2014. Yet more than half of...

In this issue, we cover a range of topics, including:

  • Estimating the value for contract terms in sourcing agreements;
  • The emergence of “As-A-Service” offerings beyond cloud...

From a recent PRONicaragua event - Learn best practices in nearshoring, including ground level...

Although estimates of economic value in sourcing agreements generally focus on the pricing schedule and the products or services to be delivered, sourcing agreements also provide value by securing...