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Social media is a big opportunity and an even bigger threat. If you want to survive, adapt and grow, it is time to start listening to the social media conversation, understanding what your...

Capgemini surveyed 16,000 digital shoppers across 16 developing and mature markets. 60% of respondents expect the convergence of retail channels to be the norm by 2014. Yet more than half of...

From a recent PRONicaragua event - Learn best practices in nearshoring, including ground level...

This paper presents research that looks at how business process imaging best practices can help organizations improve productivity, achieve higher customer satisfaction, and drive large savings...