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Based on responses from over 1,100 CXOs across a broad selection of sectors and geographies, the report explores key BPM trends and examines how some organizations have been able to drive clear...

Capgemini surveyed 16,000 digital shoppers across 16 developing and mature markets. 60% of respondents expect the convergence of retail channels to be the norm by 2014. Yet more than half of...

The fifth edition of the World Quality Report is the result of ongoing collaboration between Capgemini, Sogeti and HP Software. The report is based on telephone interviews with 1,500 CIOs, IT...

As corporations are looking for the first “green sprouts” of economic recovery, a changing dynamic in the marketplace has arisen. This will cause organizations to adopt a different view of...

A guide to refocusing your marketing goals and process for better ROI.

Examines what is needed to tame the spend for legal services, a total cost view that targets equal improvements in both the rates (prices) and quantity (number of hours) of the legal services...