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Ivan Kotzev, Lead Analyst, CMS Delivery & Transformation, NelsonHall ...

Robotics Process Automation (RPA) is here and it offers a means for implementing continuous process improvement more rapidly and cost-effectively than conventional platforms. This session outlined...

Managing the procurement of contingent labor is not an easy task. Most companies rely on their historical rates or their supplier's proposed rates when negotiating for new talent. But neither...

New Approaches to outsourcing support functions in 2009: Impact of economic downturn on support functions, new approaches to HR BPO, F&A BPO and procurement BPO

Business issues in credit crunch are not just cost
reduction:

- BPO has major role to play in improving customer
retention and facilitating new market entry as well as...