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Nearshore Executive Alliance (NEA) and Sourcing Industry Group (SIG) ...

On March 20th, 2014, Hiperos hosted a webinar entitled: OCC Bulletin 2013-29 - Insights from the Risk Management Association. The discussion was moderated by Michele Flynn, Chief Strategy Officer...

R. Arun Kumar, Sr. Vice President, Global...

Services contract at the end? Some introspection may be in order!

Cynthia Hollandsworth Batty, Director, ISG ...

Managing the procurement of contingent labor is not an easy task. Most companies rely on their historical rates or their supplier's proposed rates when negotiating for new talent. But neither...

In the midst of increased regulatory scrutiny and a low interest rate environment, can financial services firms continue to thrive? Or is this a death march to a utility-based model for this...

This video provides an excellent overview of supply chain management risk and includes such learning objectives as; the critical nature of supply chains today, sources of risk for modern supply...

 A study undertaken by the Online Marketing Institute found that most businesses consider digital marketing an important part of their business, yet only 8% feel that their teams had enough skills...

Mike McMenamin, Director, ISG

In response to both economic conditions and evolving business models, today’s Contact Center Services (CCS) market is entering relatively new...

Thomas Young, Partner, ISG ...

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