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In the print services business, 2009 saw the rise of Managed Print Services (MPS). Most service providers announced new or improved MPS offerings. This article discusses what MPS is, how it...

Linda Tuck Chapman, President, Ontala

Until the financial meltdown or the regulators made Vendor Management important it was almost impossible for anyone to get the...

Kate Vitasek, Faculty, University of Tennessee Graduate and Executive Education

At some point a buyer and supplier must discuss pricing; it might not be the first thing...