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This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

According to this study, non-labor costs account for 69.9% of total revenues. What opportunities exist for cost reduction and externalization? Enhanced visibility and greater control over the cost...

Baker & McKenzie is pleased to provide you with this complimentary 2011 Edition of our Global Privacy and Information Management Handbook. Once again, we wish thank our friends at the...

Emerging from the worst economic conditions in decades, many organizations are redefining the way they do business. Increasing pressure to deliver value in new ways is changing sourcing in...

This presentation covers: Key Factual Differences, Key Security, Privacy and Other Legal Challenges, Hurdles to Monitoring in Germany, BYOD Context in Latin America and Other Emerging Countries,...

This presentation is about Tax and Legal issues in Global sourcing, identifying non recoverable taxes, local invoicing, off shoring key concerns, privacy and data protection.

Ian Ingram, European Commercial Director, Proxima Group ...

Home to the 7th largest technology resource pool globally, Brazil is one of the best-kept secrets on the planet. A very creative and technically sophisticated workforce, Brazil is now creating...

In today’s digital transformational world, the pace of change is ever increasing. The responsibility being pushed onto IT’s shoulders is changing to be more than just keeping the computers running...

The digital world has rapidly changed over the last few years, though the facts remain the same: through all of the digital innovations and start-up development in the United States, Latin America...

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