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Today, organizations are looking for vendors that can not only adopt agile principles, but that can also collaborate naturally and can meet the growing demand. Leaders across industries...

Ted Sergott, PRO Unlimited

Mobile is a disruptive force that is here to stay. Some 42 percent of the world's population will own a smartphone by the end of 2015,...

Home to the 7th largest technology resource pool globally, Brazil is one of the best-kept secrets on the planet. A very creative and technically sophisticated workforce, Brazil is now creating...

In today’s digital transformational world, the pace of change is ever increasing. The responsibility being pushed onto IT’s shoulders is changing to be more than just keeping the computers running...

The digital world has rapidly changed over the last few years, though the facts remain the same: through all of the digital innovations and start-up development in the United States, Latin America...

 A study undertaken by the Online Marketing Institute found that most businesses consider digital marketing an important part of their business, yet only 8% feel that their teams had enough skills...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...