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1. The Services Continuum
2. Services Procurement Strategic Alignment
3. Controlling SOW-based Services
4. VMS Alignment to Service...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...

 A study undertaken by the Online Marketing Institute found that most businesses consider digital marketing an important part of their business, yet only 8% feel that their teams had enough skills...

Home to the 7th largest technology resource pool globally, Brazil is one of the best-kept secrets on the planet. A very creative and technically sophisticated workforce, Brazil is now creating...