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Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...

How do you keep up with the fast-paced growth of your company? To make the most out of the resources you have, automation is critical. However, you can’t automate everything (yet) so you also need...

Digital innovation is affecting the entire enterprise including every business function and sourcing relationship within it. What does this mean for how you and your organization maximize business...