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Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...

Digital innovation is affecting the entire enterprise including every business function and sourcing relationship within it. What does this mean for how you and your organization maximize business...

Third party incidents like data breaches, fraud, and others can disrupt businesses. Third party management is emerging as a strategic, value-add activity, but many organizations still evaluate and...