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Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...

Digital innovation is affecting the entire enterprise including every business function and sourcing relationship within it. What does this mean for how you and your organization maximize business...

$1.2 billion—that’s the record-breaking price tag for one telecom company’s violations of OFAC sanctions last year. Imagine explaining how your...