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Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...

Digital innovation is affecting the entire enterprise including every business function and sourcing relationship within it. What does this mean for how you and your organization maximize business...

In today’s digital transformational world, the pace of change is ever increasing. The responsibility being pushed onto IT’s shoulders is changing to be more than just keeping the computers running...