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This information sheet provides an overview of information governance, include the important reasons for implementing a records and information management program (RIM).

Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a...

A perspective on the common traps and challenges encountered in multi-country outsourcing arrangements. This paper focuses on some of the more common legal and regulatory traps and challenges that...

We sent a standard questionnaire to our global customer/buy-side contact list which included a list of factors causing loss of value. Respondents were asked to rate each factor from 1, being the...

Procurement outsourcing is the least understood but fastest-growing outsourcing story. The market is heating up and there is a lot to learn. What should you outsource? What should you retain - and...

A good cultural fit is one of the most important hallmarks between a successful and unsuccessful outsourcing relationship. Cultural fit assessment is far less structured than defined processes...