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Outsourcing of Maintenance, Repair and Overhaul (MRO) to a third-party service provider is now emerging as a credible solution for organizations that would like to offer benefits beyond spend...

The cost base for Procurement Outsourcing is fundamentally different and significantly larger than most other BPO segments. The primary component of the PO coast base typically includes non-core...

The outsourced services market puts hundreds of thousands of people to work, and with companies looking to streamline costs and focus on their core competencies, that figure is expected to rise...

KPMG is pleased to release the findings from its KPMG 4Q11 Sourcing Advisory Pulse survey. The Pulse surveys provide insights into trends and projections in end-user organizations’ usage of...

This paper presents research that looks at how business process imaging best practices can help organizations improve productivity, achieve higher customer satisfaction, and drive large savings...

From the 2012 Emerging Markets Research Group Summit, a presentation on leading practices in Order-to-Cash...

The move to a multisourcing environment has already happened. Now is the time to focus on integration to take advantage of its full potential. Akin Gump and Integris Applied have a market-proven...

IT organizations today are more sophisticated consumers of outsourcing services, better able to capitalize on provider capabilities and better position to manage a global talent pool, all of which...

Embarking on a new sourcing relationship is a more complex endeavor than ever before. Multi-sourcing, hybrid in-sourcing and shared service structures all make for a diverse and highly interactive...

Resource Origin:  A.T. Kearney

"Back Office Services are now embarking on a third wave of arbitrage, as automation becomes simpler.  

The value chain for back-office business...

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