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This tool provides an overview of the concept of a balanced scorecard, including the quadrants and imperatives, as defined specifically for sourcing. It includes some excellent examples, as well...

This White Paper explores various options businesses have when considering instituting or modifying IC compliance, engagement, and payment programs. It first depicts two common IC compliance and...

Businesses of all sizes and industries rely on the services of independent workers to supplement their full-time staff. While businesses commonly source independent contractors (“ICs”) through...

The risks of not knowing the business practices and potential liabilities of your suppliers could not only lead to financial penalties and brand damage. It could put you out of business.

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The “80/20 Rule” is something that we see repeatedly in our business and personal lives. It is simply an accepted “rule of thumb”—a shortcut that helps us manage our affairs and focus our energies...

There is a revolution taking shape in the business services industry, one that disregards the traditional shared services and outsourcing paradigms and centers the design of support services on...

The Pacific Tsunami Warning Center in Ewa Beach, Hawaii detects, locates, and determines the magnitude of potentially tsunami genic earthquakes and issues warnings of imminent risk. Similarly...

3 Principles to Deliver Transparency Across the Supply Base

From the 2012 Emerging Markets Research Group Summit, a case study in customer experience and care transformation.

This study captures key T&E expense reimbursement practices and metrics of 686 organizations representing the entire spectrum of industries, including manufacturing, finance, healthcare,...

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