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Digital is changing the services market place - and procurement and sourcing teams need to understand the many implications. With their potential to improve both customers' and employees'...

COVID-19 has sparked the worst global economic crisis since the Great Depression. Governments are now reopening their economies, but a full return to normalcy may not come any time soon. Faced...

Global services and outsourcing saw dramatic shifts in 2020 across multiple areas, but what do these shifts mean for your organization? In this session, Everest Group analysts will provide a...

Despite being a year of rough waters for most industries, global delivery locations and delivery center set-ups saw trends of growth throughout 2020.

In this webinar deck and replay,...

While online platforms have contributed to a more connected world, they have been riddled with increasing concerns over user safety. Content that is not moderated could have significant...