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Sandeep Suresh, Head- Research, Neo Group ...

Dustin Burgess, Vice President, Strategy - Analytics - Metrics, PRO Unlimited ...

The objective of this report is to build a case for outsourcing the management of the contingent workforce to a third party Managed Services Provider (MSP). This report will discuss why and when...

 A study undertaken by the Online Marketing Institute found that most businesses consider digital marketing an important part of their business, yet only 8% feel that their teams had enough skills...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...