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Sandeep Suresh, Head- Research, Neo Group ...

Dustin Burgess, Vice President, Strategy - Analytics - Metrics, PRO Unlimited ...

Current governance frameworks are built around traditional sourcing models using labor rate cards to measure performance against contractual SLAs (Service Level Agreements). But traditional...

The objective of this report is to build a case for outsourcing the management of the contingent workforce to a third party Managed Services Provider (MSP). This report will discuss why and when...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...