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Social Networking – The Key Differentiator for Sourcing Professionals and Service Providers (PDF file)

New Approaches to outsourcing support functions in 2009: Impact of economic downturn on support functions, new approaches to HR BPO, F&A BPO and procurement BPO
General Session: John Willmott - The Impact of the Credit Crunch (PDF file)

Business issues in credit crunch are not just cost
reduction:

- BPO has major role to play in improving customer
retention and facilitating new market entry as well as...