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The skills shortage is becoming more real each day-- 73% of CEOs say it is a threat to their business. The number of self-employed individuals in the U.S. increased to 40.9 million in 2017 and...

In today’s digital transformational world, the pace of change is ever increasing. The responsibility being pushed onto IT’s shoulders is changing to be more than just keeping the computers running...

Lessons learned and take-aways are provided by industry experts that result from over 100 interviews with BPOs and their clients on how to do...