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The World Payments Report 2013 from Capgemini and RBS explores the impacts of innovative B2B business models and alternative C2B models on the payments value chain. All are driving strong growth...

The 15th edition of the European Energy Markets Observatory covers the whole year 2012 and winter 2012/13. The study shows that the electricity and gas markets in Europe are in a unstable...

Over 664 sourcing buyers, providers, and consultants from global companies participated in the survey to determine the current state of price benchmarking in the IT and business process market....

Big Data represents a fundamental shift in business decisionmaking. Organisations are accustomed to analysing internal data – sales, shipments, inventory. Now they are increasingly analysing...

Chief Financial Officers are confronted with three major challenges today: fluctuations in the global economy; a stringent regulatory environment with increased focus on risk and compliance and...

Contains sample RFS.

Written by Outsourcing Center’s cloud experts, this special edition Buyers’ Guide provides comprehensive and authoritative best practices regarding...

Our robust survey has been carried out for us by independent research company Coleman Parkes Research. Our findings are based on data from 460 detailed interviews with executives at a variety of...

The high-level benefits of IT outsourcing are fairly well known within the IT industry. Even so, many clients do not fully understand 'why' and 'how' an outsourcing relationship can provide these...

Today's business leaders continually face a variety of challenges that can no longer be answered with only traditional measures. Commodity and personnel costs continue to increase, putting...

Resource Origin:  ISG

Two things are certain about Business Process Outsourcing (BPO) in 2013. First, it will continue to grow. Second, many companies will enter BPO arrangements without a...