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An effective SLA balances the unfortunate incentive for a provider, in a fixed price arrangement, to increase its profits by cutting service quality.

Fannie Mae and the Lessons of Supplier Risk - Questions and Answers asked during and after the Webinar on May 19, 2015

To access the recorded webinar and/or PDF of the presentation ...

Companies are increasingly relying on third parties to provide critical services and technology, often spending a significant amount of time and effort...

In today’s digital transformational world, the pace of change is ever increasing. The responsibility being pushed onto IT’s shoulders is changing to be more than just keeping the computers running...