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The Vantage Playbook for Improving Troubled Outsourcing Relationships offers practical step-by-step advice on how you and your organization can work with your customer or service provider to...

Evolving Relationship Management Practices, 2010 Edition

In 2009-2010, together with the Outsourcing Institute, we took another look at what is happening in the industry when it...

Managing complex outsourcing relationships has never been easy — in a new Vantage Partners survey, 71% of customer and service provider respondents say they begin facing challenges within a year...

This article shines a spotlight on leadership lessons from the military demonstrating how US soldiers have learned to manage high-risk, high-stakes situations.

Supplier relationship management (SRM) – which emerged as a term or an idea only a few years ago – has rapidly gained traction in the marketplace. SRM is about the need to rigorously analyze when...

Legal process outsourcing (LPO) is a reality. Legal work is starting to move from law firms to LPO providers around the world. There are those who prophesize the end of (large) law firms and...

Legal Process Outsourcing, and law firm oriented KPO are dramatically changing the way that legal services are delivered. The dual forces of improved technology and globalization finally reached...

Buyer and provider face many challenges in making their deals work

  • Understanding and aligning the key business drivers of each organization
  • Balancing need for immediate cost...

Over the last decade, the legal and regulatory environment has become increasingly complex and the risks increasingly substantial. At the same time, the growth in data to be managed and...

This white paper closely examines techniques that are key to In-Flight Negotiations. Specifically, we will address critical components of successful negotiations.