This presentation covers the commitment to Call Quality: Role of Call
Monitoring, An Overview of Speech Analytics, Using Call Centers to Improve Results:
The Role of Quality Assurance...
Browse the SRC
Industry Staffing Challenges
- Today's Employment Demographics and Staffing Forecasts
- What This Means for Sourcing/Outsourcing Organizations
- Key Steps for...
Process improvement drives opportunity, this presentation is about recap of the Regions journey about its people, process, risk and technology, Case study on LOB engagement, benefits and results...
Why Benchmarking doesn't apply to Outsourcing (Example: IT Outsourcing).
Nearshore Executive Alliance: Ci&T / iTexico / TIMIT Solutions
When you hear nearshore, you probably think of its well-known advantages: similar time zone, geographical...
Philips | Virtusa
Philips was tasked with saving costs while supporting operational services in the business. Their scope included: a PC Support Call Center and Service Desk;...
Charles Schwab | KPMG
Many companies have established formal vendor risk management programs as a response to external market conditions, regulatory requirements, and/or internal...
Weight Watchers | LogicSource
Weight Watchers is the undisputed leader in weight management services. Over the years, their Supply Chain team has learned to do more with less. But...
Whether you want to drive improvement in a specific category or innovation across your entire organization, collaboration hubs are essential to success. In this...