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It seems to all come down to volatility: Economic volatility (the Eurozone crisis and anemic economic growth) compounded with political volatility (elections in the US and on-going turmoil in the...

For nearly 20 years, leading organizations have been using balanced scorecards to strategically measure the financial and non-financial performance of different operational functions within their...

There is a revolution taking shape in the business services industry, one that disregards the traditional shared services and outsourcing paradigms and centers the design of support services on...

Like many global business services organizations (i.e., groups that deliver shared services globally and/or managing global outsourcing efforts), yours probably has cost savings down to a...

KPMG, in association with CPO Agenda, has conducted an in-depth survey of 585 procurement functions globally. Findings demonstrate that procurement professionals have a significant opportunity to...

Here we address an approach to getting the most out of a single outsourcing relationship.

A benchmarking exercise and review of key performance indicators can show that the contract...

When does outsourcing lease administration make sense? And when does it not? This paper offers example situations for each and evaluation criteria for your organization.

KPMG is pleased to release the findings from its KPMG 4Q11 Sourcing Advisory Pulse survey. The Pulse surveys provide insights into trends and projections in end-user organizations’ usage of...

This edition of the advisor and service provider Pulse surveys reflects business and IT service market activity during 3Q11 as well as projections for the balance of 2011 and into 2012.

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This presentation by KPMG outlines the framework for a successful vendor risk management program, including a definition, risk profile, program framework, objectives, scope, policies, governance...

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