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In this report, we have explained a systematic approach for HRO price benchmarking. If adopted, it provides the right level of actionable insights enabling buyers to make informed decisions. It...

Before we talk about how to transform your business through best recruitment practices, let's begin by defining recruitment process outsourcing (RPO).

&Use this document to build a Service Level Agreement (SLA) for IT Support and Maintenance Services. This template includes language for the Support Availability, Error Reporting, Responses...

The Service Level Tracker is designed to facilitate the tracking of Service Level performance by Service Provider during each of the Calendar Years. It will compute the financial penalty for each...

This framework provides a template to follow for your service level agreement with Finance and Account (F&A) BPO Providers.

Presented by IQNavigator

1. The Services Continuum
2. Services Procurement Strategic Alignment
3. Controlling SOW-based Services
4. VMS Alignment to Service...

In this presentation, Eugene Fernandez will cover the following:

  • Discuss defining Addressable Spend and its impact on spend saving
  • Look at...

Globalization, technological advances, new sourcing innovations and strategic talent acquisition will shape the workforce market of tomorrow and the ways in which people look for and secure their...

A total workforce approach sounds great in theory, but large companies everywhere are challenged by the realities of putting it into practice. This case study will follow global automotive...

If you’ve weathered tough economic times or gone through austere cut backs, then you particularly understand the value of your top human resources. You may have already realized that strategic...

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