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"Sometimes referred to...

Original Source:  Tech Target

"A decision tree is a graph that uses a branching method to illustrate every possible outcome of a decision.

Decision trees can be drawn by hand or...

Original Source:  DataNet Quality Systems / WinSPC

"Statistical Process Control, commonly referred to as SPC, is a method for monitoring, controlling and, ideally, improving a process...

Original Source:  Jeff Heyl. © 2011 Pearson Education, Inc. publishing as Prentice Hall.

 "The objective of a process control system is to provide a statistical signal when assignable...

Original Source: By David Howard 

A User's Guide to SPC

Original Source: by Parasuraman, Berry and Zeithaml (1985), and more recently described in Zeithaml and Bitner (2003).

"The Gap model of service quality was developed by Parasuraman, Berry...

Original Source:  iSixsigma

"When utilizing a team approach to problem solving, there are often many opinions as to the problem’s root cause. One way to capture these different ideas and...

Original Source:  Logistics Veiwpoints 

"Earlier this month, I participated in the CONECT 12th Annual Northeast Cargo Symposium where I gave a talk on Hours of Service and shared some words...

Original Source:  Excel by Joe

"Top 15 Excel Functions you need to know

Excel functions can greatly enhance your ability to perform tasks in day to day activities in Excel.  While...

Original Source: GoSkills

"Most Excel users don’t realize there’s a whole world of spreadsheet add-ins just itching to make their jobs — and lives — so much easier.

There are add-ins...

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